Refund policy

Exchanges only - no refunds. All Must Wonder sales are final and we do not issue refunds. We do accept exchanges within 7 days of delivery.

Eligibility

• Your exchange request must be sent within 7 days of the delivery date shown on your tracking.
• Items must be unworn, unwashed and in original condition, with all tags attached and in the original packaging.
• Items that show signs of wear, washing, stains, odors, pet hair, missing tags or damage will not be accepted and will be sent back to you at your cost.
• Each item can be exchanged once.

How exchanges work

• You can exchange for a different size, or for a different item of equal or greater value (you pay any price difference).
• If the size or item you want is sold out, you will receive store credit for the amount you paid instead.
• Original shipping charges (including Express shipping) are not refundable.

How to start an exchange

Email us at mustwonderclothing@gmail.com with your order number, the item you are sending back, and the size or item you want instead. We will reply with the return address and instructions. Returns sent without an approved request will not be accepted.

Return shipping

• You are responsible for paying for your return shipping label.
• Please use a trackable shipping service. We are not responsible for returns lost in transit.
• Once we receive and inspect your return, we will ship your exchange item to you within the United States at no extra cost.

Damaged, defective or wrong items

If your order arrives damaged, defective or is not what you ordered, email us within 7 days of delivery with your order number and photos. We will cover the return shipping and send you the correct item.

Cancellations

Orders can only be changed or cancelled before they ship. Email us as soon as possible and we will do our best to help.